IT Management Services – Server Support
Hours are per server, per month
| Startup | Small Business | Enterprise | |
| 2.5 hours | 2.75 hours | 3 hours | |
| Remote control support |  |
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| Online ticket management | |
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| Connectivity monitoring | |
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| Patch management | |
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| Disk space monitoring | |
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| Event log monitoring | |
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| Active directory administration | |
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| Virus software monitoring | |
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| Security administration | |
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| Exchange Administration | |
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| Database and Application support | |
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| Backup monitoring and administration | |
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| Blackberry Server Administration | |
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| Emergency after-hours support | |
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IT Management Services – Computer Support
Hours are per workstation, per month| Startup | Small Business | Enterprise | |
| 1/4 hour | 1/2 hour | 3/4 hour | |
| Remote control support | |
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| Online ticket management | |
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| Connectivity monitoring | |
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| Patch management | |
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| Disk space monitoring | |
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| Event log monitoring | |
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| Virus software monitoring | |
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| Adware and spyware removal | |
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| Office connectivity | |
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| Network connectivity | |
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| Printer support | |
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| Anti-virus license | |
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| Handheld support | |
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| Emergency after-hours support | |
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